• Am I able to return my items if they don’t suit?

  We do offer return and exchange within the Australian Consumer law guidelines.   How to get the return or exchange process started? You can start the return procedure a number of ways: Send an email to (webstore@roofracksgalore.com.au) Call (1300 071 264) Drop into one of our stores (See locations here) *Please send your item back with a copy of your invoice. Please include a noSome readers

• Can I return Snow Chains?

  Snow Chains are required by the manufacturer to be test-fitted to vehicles prior to purchase and are therefore deemed at this point to be safe, fit for purpose and as described. Snow chains are not transferable between vehicles. As snow chains are unable to be driven on unless conditions dictate so, correct fitment each time the item is used is the responsibility of the owner and incorrect fitment causing damage to the chain and or vehicle is not a reasonable reason for return.Some readers

• Is there a restocking fee?

  A 20% restocking fee applies to the account for inspecting and re-packaging the item, as well as any loss in value that occurred during the delivery or return. This fee covers processing and restocking costs. Return shipping costs are your responsibility. No restocking fee is charged for faulty, damaged, or incorrectly supplied items.Some readers

• If I select Click & Collect, when can I pick up my order?

  In some instances we may be required to move stock between locations for you to collect from your selected store, so please allow approximately 48 hours for this to happen. If you have ordered an out-of-stock item then you will be contacted and notified of the lead time.  If the items are in stock at the location selected, the order may be ready the same day you placed the order. The sales team in-store will contact you as soon as possible to let you know when the items are available for colleSome readers

• Can I Click & Collect pre-order and special order items?

  Yes, if you've purchased an out of stock item, you can choose Click & Collect as your shipping method. We'll notify you of the lead time after the time of purchase.Some readers

• How long does it take to process a refund?

  Once we receive and inspect your returned item, we’ll notify you about the approval status of your refund. If approved, refunds are processed within 2 business days. Please note that it may take 5 to 10 business days for the refund to appear on your credit card statement, depending on your card issuer.Some readers

• What if I return an item after 30 days?

  Returns made after 30 days from the purchase date may not be eligible for a full refund. Partial refunds or store credit might be offered at our discretion, depending on the item’s condition and circumstances.Some readers

• How are refunds processed?

  Refunds for returned items will be processed to the original payment method once the return is approved. For in-store purchases over $500, a refund form must be completed before processing. Deposits will be refunded to the original payment method. We will notify you once your return has been processed. (https:/Few readers

• What is a Click & Collect?

  Click & Collect is an easy way to purchase items online and pick up your items from your selected local Roof Racks Galore store. The best part is, it's FREE!   Add your desired items to your cart, and head over to the checkout.  Under the "Click & Collect" heading, you can select the preferred store that you wish to collect from.  Finally, add your payment details and checkout.    What happens next?  After you've placed yFew readers

• Can I return clearance items?

  Only regular-priced items may be refunded; unfortunately, clearance items cannot be refunded.Few readers

• Are deposits refundable?

  Refundable Deposits: Deposits are refundable if the order is cancelled, provided the product hasn’t been specially ordered or customised. If the item is in transit or specially ordered, the deposit is non-refundable.   Non-Refundable Deposits: Custom-made or special-order products may require a non-refundable deposit or be subject to a restocking fee, as stated at purchase.   Applying Deposits: Deposits are deducted from the total order price upon completion of the purchase.Few readers

• What steps should I take if my return is rejected?

  If your return is rejected due to not meeting our return conditions, we will notify you and discuss the available options, which may include returning the item to you or offering a partial refund. If you have further questions or need assistance, please contact us at webstore@roofracksgalore.com.au or call 1300 071 264.Few readers

• Our Click & Collect stock status' explained

  You will see that we list our live stock levels on every product page. This will help you see which of our stores currently stock the item, or how quickly we can get t,item to that store. Here is some helpful information on what each status means: In Stock = the product is currently in stock at this store. Please note, if you're travelling a long way or you require the product urgently, we'd always advise you call ahead to double check the stock is on the shelf. Contact Store = WFew readers

• How should I ship my return to ensure it arrives safely?

  If you’re returning an item yourself, we recommend using a trackable shipping service or purchasing shipping insurance. This ensures the item reaches us safely and allows you to track its progress. We may assist by providing a courier return label, with the freight cost deducted from your refund.Few readers

• What Payment options do you offer?

  We offer multiple payment options, these can vary depending on whether you are purchasing online or in-store.  Online For purchases made directly off our website, you can pay by either; Visa Mastercard Zippay Afterpay Paypal Direct Deposit   In-store For purchases made in one of our stores, you can make payment by either; Cash Visa Mastercard Zippay Afterpay Direct DepositFew readers

• How do I return or exchange an item?

  To initiate a return or exchange, please contact us through one of the following methods: In-Store: Visit any of our locations nationwide for assistance. Email: Send a message to help@roofracksgalore.com.au. Phone: Call us at 1300 071 264. Please ensure you have your receipt or proof of purchase when returning or exchanging items.Few readers

• Can someone else collect my click & collect order?

  Yes, you can designate someone else to collect the goods on your behalf.  To nominate someone to pick up your order, simply add their details in the "Delivery" section of the checkout process. This means their details will be on the final invoice. Once the order is ready to be collected, either you or the nominated person will be sent an SMS or email.  Should you be unable to collect your order, let our team know, and we will update the collection details.   What they need to bring.Few readers

• What is your policy on change-of-mind returns?

  We accept returns for unused and undamaged items within 30 days of delivery or pick-up. Items must be in their original packaging, including all accessories. Return shipping costs are your responsibility unless the item is faulty.Few readers

• Are there any exceptions to the return policy?

  Yes, certain situations may result in only partial refunds: Items not in their original condition, damaged, or missing parts for reasons not due to our error. Items returned more than 30 days after delivery.Few readers

• What Freight Carriers Do You Use?

  At Roof Racks Galore, we work with a range of trusted freight partners to deliver orders quickly and safely across Australia and New Zealand. Our current freight network includes: (TNT Express / FedEx) color 0000Few readers

• Can I exchange roof boxes or bike carriers after purchase?

  Yes, we offer a 90-day exchange scheme for roof boxes, tow bar bike carriers, and roof-mounting bike carriers. If you decide you’d prefer a different model within three months of purchase, we’ll exchange it. You’ll be charged for the replacement item and any necessary packaging, and we cover the return carriage cost. The original product must be in ‘as new’ condition for a full refund. This scheme applies to mainland Australian addresses and does not cover roof barsFew readers

• How do I know if my product qualifies for the 90-day exchange offer?

  The 90-day exchange offer applies specifically to roof boxes, tow bar bike carriers, and roof mounting bike carriers. If you’re uncertain whether your product qualifies, please contact us for clarification. https://www.roofracksgalore.com.au/exchange-policyFew readers

• How do I initiate a return or exchange?

  For in-store or online purchases, returns or exchanges can be made at any Roof Racks Galore location, which is the quickest method. Alternatively, initiate the process via post by emailing webstore@roofracksgalore.com.au or calling 1300 071 264.Few readers

• Are there any items that cannot be returned or exchanged?

  Yes, clearance items cannot be refunded. Additionally, custom-made or special-order products may not be eligible for return or exchange unless they are faulty or damaged.Few readers

• What if I receive an incorrect item?

  If you receive an incorrect item, please contact us as soon as possible. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect product, with all shipping costs covered by us.Few readers

• What should I do if I receive a faulty or damaged item, or if parts are missing?

  Contact us within 7 days of receiving the item. We will assess the issue and offer a replacement, repair, or full refund in line with Australian Consumer Law. Return shipping for faulty items is at our expense.Few readers

• How long are Click & Collect orders held for pickup?

  We’ll hold your Click & Collect order for 14 days from the time you receive your "ready for collection" notification. If you’re unable to collect it within that timeframe, no problem - just get in touch with us before the 14 days are up, and we’ll do our best to assist. If your order hasn’t been collected after 14 days, we may need to cancel and refund it. But don’t worry, our team will reach out to you first before taking any action.Few readers

• Who covers the cost of return shipping?

  You are responsible for return shipping costs. We may assist by providing a courier return label, with the freight cost deducted from your refund. All shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted. For self-arranged shipping, we recommend using a trackable service or purchasing shipping insurance to ensure your item reaches us.Few readers