> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://roofracksgalore.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if I receive a faulty or damaged item, or if parts are missing?

Contact us within 7 days of receiving the item. We will assess the issue and offer a replacement, repair, or full refund in line with Australian Consumer Law. Return shipping for faulty items is at our expense.