> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://roofracksgalore.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How long are Click & Collect orders held for pickup?

We’ll hold your Click & Collect order for 14 days from the time you receive your "ready for collection" notification. If you’re unable to collect it within that timeframe, no problem - just get in touch with us before the 14 days are up, and we’ll do our best to assist.
If your order hasn’t been collected after 14 days, we may need to cancel and refund it. But don’t worry, our team will reach out to you first before taking any action.