> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://roofracksgalore.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Are deposits refundable?

**Refundable Deposits:** Deposits are refundable if the order is cancelled, provided the product hasn’t been specially ordered or customised. If the item is in transit or specially ordered, the deposit is non-refundable.
 
**Non-Refundable Deposits:** Custom-made or special-order products may require a non-refundable deposit or be subject to a restocking fee, as stated at purchase.
 
**Applying Deposits:** Deposits are deducted from the total order price upon completion of the purchase.